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+--- Thread: Avon Buses (/showthread.php?tid=15)
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RE: Avon Buses - busdude - 18/04/2013 22:43
Anybody know how to make a complaint to Avon Buses?
RE: Avon Buses - M113 YKC - 18/04/2013 22:53
(18/04/2013 22:43)busdude Wrote: Anybody know how to make a complaint to Avon Buses?The one thing that lets Avon down is the lack of being able to contact them. A Facebook page is free and there's a massive market available once online and expanding. It takes no time at all to create. Still, many companies seem to miss such a good opportunity...!
According to "http://www.thetimenow.com/united_kingdom/birkenhead/buses_and_coaches-213/avon_coaches-594318":
"Phone*
0907 018 0011
*Calls cost £1 per minute. Connection number by Maloussi valid until 23:56. Requires bill-payer's permission. The Time Now helpline: 0203 195 3446"
Hope this helps! :-)
RE: Avon Buses - busdude - 18/04/2013 23:12
(18/04/2013 22:53)3111 Wrote:(18/04/2013 22:43)busdude Wrote: Anybody know how to make a complaint to Avon Buses?The one thing that lets Avon down is the lack of being able to contact them. A Facebook page is free and there's a massive market available once online and expanding. It takes no time at all to create. Still, many companies seem to miss such a good opportunity...!
According to "http://www.thetimenow.com/united_kingdom/birkenhead/buses_and_coaches-213/avon_coaches-594318":
"Phone*
0907 018 0011
*Calls cost £1 per minute. Connection number by Maloussi valid until 23:56. Requires bill-payer's permission. The Time Now helpline: 0203 195 3446"
Hope this helps! :-)
Thank you
I Completely agree with the facebook suggestion, best way to advertise and gives customers the chance to comment on their services.
Definatley wont be giving them a call if it costs £1 a minute
Avon are just a poor excuse for a bus company i must say (personal opinion)
RE: Avon Buses - motormayhem - 19/04/2013 04:22
Thsys why they most probally have that phone numberso that anyone thay looks thinks twice about phoneing because of the charge.
RE: Avon Buses - jtd508110 - 19/04/2013 04:29
Couldn't you send them a letter with your email adress on for further communications?
RE: Avon Buses - N271CKB - 19/04/2013 07:18
No idea where you came up with that number, doesn't even work.
To contact them it's -
-608 8000
-enquiries@avonbuses.com
RE: Avon Buses - busdude - 19/04/2013 08:48
(19/04/2013 07:18)N271CKB Wrote: No idea where you came up with that number, doesn't even work.
To contact them it's -
-608 8000
-enquiries@avonbuses.com
thank you, i shall be contacting them later on
RE: Avon Buses - M113 YKC - 19/04/2013 22:19
(19/04/2013 07:18)N271CKB Wrote: No idea where you came up with that number
(18/04/2013 22:53)3111 Wrote: "http://www.thetimenow.com/united_kingdom/birkenhead/buses_and_coaches-213/avon_coaches-594318"
RE: Avon Buses - R557 ABA - 20/04/2013 02:40
I don't want to get too far away from what this thread is for but at the end of the day Avon Buses is a bus company, yes using social media such as Facebook and Twitter is easier for the customer to raise a complaint, give a compliment or even ask a simple question but it usually requires employing additional staff to manage such social interactions with the public so in reality it's not exactly a free service for companies to spend additional funds in running such pages.
This is coming from myself having Facebook and Twitter pages for my bus blog, it receives social interactions day and night sometimes, I can't imagine having to take telephone calls as well as e-mail enquiries on top of them. I've found that I certainly can't always be online tending to queries and generally I operate as part of a team of three to deal with social interactions, so I can understand why some companies have either by choice or due to funds haven't switched on to the social media world.
RE: Avon Buses - SNL 824 - 20/04/2013 14:46
822 out on 24 currently.