Stagecoach Manchester

[Mayneway]

RE: Stagecoach Manchester and Wigan

(02/04/2017 11:17)djb Wrote:  Definitely agree. Maybe surprised they're at the bottom mind.

I'm served locally by first and Stagecoach (amongst others). Recently Stagecoach have been terrible; unexplainable late running, drivers trundling despite running late, and buses missing sections of route. All this suggests poor morale indicative of a problem higher up the food chain. Any complaints are returned with stock answers suggesting the person dealing with them either doesnt understand/give a *^%& either.

I'm beginning to wonder whether they have been resting on the laurels of a successful network for too long, and as it becomes unstuck due to changes in traffic and habits, they aren't capable of innovating/rectifying it.

Think you may be right tbh. I've spent over 10 years travelling daily with Stagecoach and in that time I've complained several times about serious things and I've always received personal responses and when I brought up the subject of buses alighting outside Ashton bus station rather than in it about 3 years ago I got a personal call from the depot manager of Stagecoach who dealt with it overnight rather than the stock 'couldn't be bothered' reply but things seemed to have changed lately with every issue being blaimed on 'operational difficulties with congestion'.

I have a friend who's recently started working on Oxford Road, he actually prefers to use the First services rather than Magic service. He reckons buses are a lot cleaner and drivers are a lot friendlier.