North West Bus Service Changes due to Coronavirus outbreak

[iMarkeh]

RE: North West Bus Service Changes due to Coronavirus outbreak

(20/03/2020 11:58)B10B6514 Wrote:  DOG this is a very intense fast moving situation which is ever changing. I daresay Arriva's info will be up imminently but there are things still happening. I feel it is best they announce modifications once accurately than jumping the gun and confusing people.
This is such a unique event that has there has never been any contingency dreamt of. To be fair on Arriva they have the largest network locally to address.
Also the department responsible for fire fighting this situation not only looks after North West and Wales but Yorkshire and the North East too so their work is majorly cut out.

I half agree. Though they do have the biggest network, you just split the work into smaller chunks so do it by the depot.

The way I see it, the second some information is available and confirmed, put it online even if it only benefits a few people, its a few less people worrying about what is going on.

All this said, I am by no means surprised as Arriva are 95% of the time very poor at giving details of changes to passengers. You are more likely to find out of a service change one the day when the bus doesn't turn up than you are to get information from Arriva.

Why are staff sorting the NW&W Covid-19 situation also responsible for Yorkshire and North East? Is this another job role that Arriva have condensed into 1 small team?