First Manchester

[Damien]

RE: First Manchester

(15/06/2012 22:41)Mayneway Wrote:  

(15/06/2012 16:37)Damien Wrote:  Bolton Depot Drivers are a law onto themselves regarding the operating of the 512 and 513 into and out of Bury Interchange and Bolton Moor Lane Bus station. When Maytree ran these routes, they faced a lot of abuse for bad time keeping, and the issue was the kearsley spur mostly, and the tight timings in and out of Bolton and Bury repectivley. Now though, both routes haven't been running to time for the last two weeks, drivers going the wrong way, and these are drivers that operate this route on a daily basis. So much so that today, at Bury a TFGM offical was talking to us, and saying sorry for the issues with the late running, so much so that we over heard a conversation,with the Bury inspector, being told in no un certain terms get on the phone to Bolton Depot and find out what is going on. He handed out complaint forms to us all, and every passenger took one. Not that I'am stupid enough to believe it will do any good. It does seem though that timings is not enough of an exscuse anymore as these routes never run to time, no matter what time of day it is.

I have to smile at least TFGM are trying to show us they are doing something about under performing services that they pay for.

Correction, we are paying for these services. TFGM is using tax payers purse to pay First to run these attempts of a service.

What really annoys me is that TFGM clearly know there is a problem with these services they are paying First to operate so why not do something practical instead of just handing out comment forms. I know for a fact that once completed and handed back to TFGM, they simply forward them to First.

Yes i meant we not they, and I know myself what they do with complaint forms not correction forms, First bus just ignore complaints forms