Arriva Trains Wales

[First Class]

RE: Arriva Trains Wales

(04/01/2013 21:54)wirralbus Wrote:  If a ticket was issued though there would be a revenue trail back to the machine it was issued on , most important for the companies auditors these days .

You can't check on every shift for each of the 450 conductors!

ATW shift sheets for all departments are reconciled in Cardiff... I think they use a certain criteria to monitor certain employees, (e.g. consistent losses, high manual fares, cards being swiped etc).

Think Merseyrail has 3 people within Passenger Accounts covering only the booking offices and small number of TVMs. ATW has (afaik) only 5 people dealing with all booking offices, Avantix revenue, revenue protection and TVMs!