Complaints to Arriva

[cx04axy]

Complaints to Arriva
I know this might be a very touchy subject, but id like to know what peoples opinions are on this. Over month ago, I had put a complaint to arriva in regards to a service that kept going out of service. So i decided to phone arriva customers services, I spoke to a young lady who obviously just wasnt listening and in the end replied and said we will reply within 10 working days. 27 working days later i finally got a response, and today I received a lovely letter with just 13 words

I honestly just think it wasnt worth the paper, and got (two free single tickets) **blows raspberry**.

I do think that this is a complete shambles.... and quite frankly shocking.

What do you think, anyone else had something simliar.

I appreciate this is just my thoughts and possibly a touchy subject to put on the forum.