Complaints to Arriva

[Mayneway]

RE: Complaints to Arriva
There was an article some months ago in Buses about how the major bus companies deal with customer/passenger complaints. I seem to remember both Arriva and First didn't seem to fair well as customer complaints are normally dealt with by dedicated customer service agents who in my opinion are paid to simply tell us what we want to hear but actually do very little about the actual issue.

I know when I've complained to First in the past you get a very standard letter/response saying the information has been passed on to the drivers superiors but nothing actually seems to get done. It's very frustrating and puts you off complaining.