Complaints to Arriva

[Mayneway]

RE: Complaints to Arriva

(28/02/2015 23:00)cx04axy Wrote:  What makes me laugh about Arriva when you phone their customer service dept pressing numbers 1-7 I.E wales, north west, Yorkshire etc and you still end up with the same team

Arh I'd forgotten it dealt with by one national team based in the North East?? I seem to remember.
Selecting a number for each area or region is s common ploy by customer service depts up and down the country. By thinking your getting through to a local team it makes you think your getting somewhere. It's probably very cost effective having one national team dealing with it but as I've already said it's very frustrating when nothing actually gets done about the complaint.