Complaints to Arriva

[E400]

RE: Complaints to Arriva

(01/03/2015 08:40)Mayneway Wrote:  Arh I'd forgotten it dealt with by one national team based in the North East?? I seem to remember.
Selecting a number for each area or region is s common ploy by customer service depts up and down the country. By thinking your getting through to a local team it makes you think your getting somewhere. It's probably very cost effective having one national team dealing with it but as I've already said it's very frustrating when nothing actually gets done about the complaint.

Having set up systems similar to this, it is probably so that when the call handler recieves the call, they know which area they're dealing with and can act accordingly